Routy Account Crawler Errors

In this article we will review the account errors you may be seeing on your Routy accounts to help solve them. In this article we view:

• Error Types
• Error List

Error Types

• Yellow - Intervention required - Action required for stats to be extracted
• Blue -  Warning message

Error List

Yellow Error: intervention required. 'Your account has been suspended'

• Your account has been suspended by the program and cannot be crawled

Yellow Error: intervention required. 'Wrong user or password'

• Incorrect credentials entered, check that your credentials are correct
• If the credentials are correct, try a manual run from the Crawling Status page
• If the error persists, please set up a ticket

Yellow Error: intervention required. 'Unknown error on login'

• Crawling error
• Try use the API key credentials instead
• If the error persists or there is no API key option, please set up a ticket

Yellow Error: intervention required. 'Api key validation failed'

• Incorrect API key entered, check that your API key is correct
• If the API key is correct, try a manual run from the Crawling Status page
• If the error persists, please set up a ticket

Yellow Error: intervention required. 'please add APIKey to the account'

• API key has not been entered, please input your correct API key
• If the API key is inputted but the error persists, try a manual run from the Crawling Status page
• If the error persists, please set up a ticket

Blue Error: Edit Click tracking Dynamic Parameter

• Click parameter has not been set up by Routy team
• Set a click parameter for your account
• Contact your AM to find the parameter they use to provide click reports (e.g. for MyAffiliates this is payload, and for Income Access it is c)
• Set up a ticket or contact us directly via our live chats to add the click parameter for the program

Blue Error: Setup account API key for account to start crawl stats

• Info message to let you know that you need to can set up an API key as an alternative to crawling