Support
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Activity overview
Latest activity by Support-
Support created an article,
Why am I seeing Unknown in my dashboards?
Unknown means Routy doesn't know where the conversions are coming from. What does this mean The conversion did not come through a Routy link The program is reporting one number on the main repor...
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Support created an article,
Setting up an outgoing postback or webhook from Routy
Routy is able to send events to other systems using postbacks (S2S) or webhooks. Typical use cases of this functionality include: Sending conversions to third party ad platforms for ad optimizatio...
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Support created an article,
Postback Tracking - Scaleo
Note: For postback tracking to work, your affiliate links must now be Routy links. To set up postback tracking on Scaleo, log into the affiliate program account and press on Tools in the sidebar....
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Support created an article,
Connecting via API - Scaleo
Routy is able to connect to affiliate programs on the Scaleo software. To set up your API key, log into the affiliate program account and press on Tools in the sidebar. Press the API tab to find th...
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Support created an article,
Update your billing details
To update your billing details, press the profile button in the top right of Routy and press Billing: On this page, you should see an Update button depending on the plan you're on, as shown below....
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Support created an article,
Setting a tracking parameter for an affiliate program account
Disclaimer: Setting the incorrect parameter may cause lost traffic and revenue. Routy is NOT responsible for the parameter you set in this section. Set it at your own risk. For most programs, Routy...
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Support created an article,
Adding Stake.com or Stake.us to Routy
In this article we will show you how to connect Routy to your Stake.com or Stake.us data. 1. First step, add your Stake account to Routy 2. Input a 'dummy' username and password (these are irrele...
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Support created an article,
Postback Tracking - Intelitics
Note: For postback tracking to work, your affiliate links must now be Routy links. To manually set up postback tracking on an Intelitics program, log into the program and press Campaigns > Offers...
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Support created an article,
How to pause a crawler
If one of your account is causing you issues, you can pause the crawler on Routy. To do this, enter the account for which you would like to pause the crawler. Press Actions > Account Profile to ope...
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Support created an article,
Manual Data Upload
Routy supports manual data uploads. This means that if an affiliate program sends your stats in a spreadsheet or a CSV file, this can be integrated into Routy. In this article we will: When you sh...