Support
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Activity overview
Latest activity by Support-
Support created an article,
Empty trackers not showing in tracker report
Some partner programs send reports where the campaign or tracker field is blank.When this happens, those rows might not appear in your final Routy report.You can keep this data by adding a dedicate...
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Support created an article,
Account-to-Account (A2A) Integration
Account-to-Account Integration (A2A) enables one Routy account (the Master) to automatically send conversion data to another Routy account (the Subaffiliate). Each Routy master account is limited t...
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Support created an article,
Why am I seeing Unknown in my dashboards?
Unknown means Routy doesn't know where the conversions are coming from. What does this mean The conversion did not come through a Routy link The program is reporting one number on the main repor...
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Support created an article,
Setting up an outgoing postback or webhook from Routy
Routy is able to send events to other systems using postbacks (S2S) or webhooks. Typical use cases of this functionality include: Sending conversions to third party ad platforms for ad optimizati...
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Support created an article,
Postback Tracking - Scaleo
Note: For postback tracking to work, your affiliate links must now be Routy links. To set up postback tracking on Scaleo, log into the affiliate program account and press on Tools in the sidebar....
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Support created an article,
Connecting via API - Scaleo
Routy is able to connect to affiliate programs on the Scaleo software. To set up your API key, log into the affiliate program account and press on Tools in the sidebar. Press the API tab to find th...
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Support created an article,
Update your billing details
To update your billing details, press the profile button in the top right of Routy and press Billing: On this page, you should see an Update button depending on the plan you're on, as shown below....
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Support created an article,
Setting a tracking parameter for an affiliate program account
Disclaimer: Setting the incorrect parameter may cause lost traffic and revenue. Routy is NOT responsible for the parameter you set in this section. Set it at your own risk. For most programs, Routy...
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Support created an article,
Adding Stake.com or Stake.us to Routy
In this article we will show you how to connect Routy to your Stake.com or Stake.us data. 1. First step, add your Stake account to Routy 2. Input a 'dummy' username and password (these are irrele...
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Support created an article,
Postback Tracking - Intelitics
Note: For postback tracking to work, your affiliate links must now be Routy links. To manually set up postback tracking on an Intelitics program, log into the program and press Campaigns > Offers...