Crawling FAQs

This article answers the following questions:

• What happens if an affiliate program changes its domain or its backend system?
• I’m trying to add an affiliate account but I can’t find the affiliate program?
• Why is the Add button is not working in the Accounts section?

What happens if an affiliate program changes its domain or its backend system?

We can move the account from one program to another, so you won't lose data.

I’m trying to add an affiliate account but I can’t find the affiliate program?

Routy covers over 600 affiliate programs and over affiliate 50 backend systems. However, there are new affiliate programs starting every month. If Routy doesn’t cover an affiliate program you’re working with, please let us know by creating a ticket here.

If we have already integrated the backend system, adding the affiliate program can be done within a few days. However, if the backend system is not covered by us, we will need to check if they support postback tracking - otherwise it will need to be integrated into our development pipeline.

Why is the Add button is not working in the Accounts section?

Different plans have different limits of accounts you can add. If you cannot add a new account, you may need to upgrade your plan to add more accounts. To check your account limits, use the Quick Actions button in the top right of the product. Here you can see the Limits button, that will show you the percentage of traffic sources, accounts, clicks, pixels, webhooks and views you’ve used up so far.